Muse de Provence is committed to protecting your privacy. Contact us if you have any questions or concerns regarding the use of your personal data and we will be happy to assist you.
By using this site and/or our services, you agree to the processing of your personal data as described in this privacy policy.
Definitions
Personal data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on personal data or on sets of personal data.
Data subject – a natural person whose personal data is being processed.
Child – a natural person under the age of 16.
We / us (capitalized or not) – Muse de Provence
Data Protection Principles
We are committed to the following data protection principles:
- The processing is lawful, fair, and transparent. Our processing activities have legitimate grounds. We always consider your rights before processing personal data. We will provide you with information regarding data processing upon request.
- Processing is limited to the purpose. Our processing activities correspond to the purpose for which the personal data was collected.
- Processing is carried out with minimal data. We collect and process only the minimum amount of personal data required regardless of the purpose.
- Processing is limited to a period of time. We will not keep your personal data longer than necessary.
- We will do our best to ensure the accuracy of the data.
- We will do our best to ensure the integrity and confidentiality of the data.
Data Subject Rights
The data subject has the following rights:
- Right to information – meaning you must know whether your personal data is being processed; what data is being collected, where it comes from and why and by whom it is being processed.
- Right of access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your personal data collected.
- Right to rectification – meaning you have the right to request the rectification or erasure of your personal data that is inaccurate or incomplete.
- Right to erasure – meaning that in certain circumstances you can request that your personal data be erased from our records.
- Right to restrict processing – meaning that certain conditions apply, you have the right to restrict the processing of your personal data.
- Right to object to processing – which means in some cases you have the right to object to the processing of your personal data, for example in the case of direct marketing.
- Right to object to automated processing – meaning you have the right to object to automated processing, including profiling; and not be subject to a decision based solely on automated processing. You can also exercise this right whenever there is a result of profiling that produces legal effects that concern you or significantly affects you.
- Right to data portability – you have the right to obtain your personal data in a machine-readable format or, if feasible, by direct transfer from one processor to another.
- Right to lodge a complaint – If we refuse your request under access rights, you will be provided with a reason. If you are not satisfied with how your request has been handled, please contact us.
- Right to assistance from the supervisory authority – meaning you have the right to assistance from a supervisory authority and the right to other legal remedies such as claiming damages.
- Right to withdraw consent – you have the right to withdraw any consent given for the processing of your personal data.
You can exercise these rights by visiting the “Privacy” page of our site.
Data we collect
Information you have provided to us
This may include your email address, name, billing address, home address, etc., mainly information necessary to deliver a product to you or to enhance your customer experience with us. We save the information you provide to us so that you can comment or perform other activities on the website. This information includes, for example, your name and email address.
Information automatically collected about you
This includes information automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your purchase history (if any), etc. This information is used to improve your customer experience. When you use our services or view content on our website, your activities may be logged.
Information from our partners
We do not collect information from our partners, and do not transmit any information beyond that necessary for the successful delivery of your order.
Public information
We may collect information about you that is publicly available.
How we use your personal data
We use your personal data to:
- To provide you with our services. This includes, for example, registering your account; providing you with other products and services you have requested; providing you with promotional items, at your request, and communicating with you about these products and services; communicating and interacting with you; and informing you of changes to the services.
- Allow our suppliers to prepare your order in the right conditions, by providing them with your name and the list of products you have ordered
- Improve your customer experience;
- Fulfill a legal or contractual obligation.
We use your personal data for legitimate reasons and/or with your consent.
Due to the conclusion of a contract or the performance of contractual obligations, we process your personal data for the following purposes:
- To identify you
- Provide you with a service or send/offer you a product;
- Communicate, either for sales or invoicing;
- Improve your customer experience
Based on legitimate interest, we process your personal data for the following purposes:
- To send you personalized offers (from us only);
- To administer and analyze our customer base (purchasing behavior and history) in order to improve the quality, variety and availability of the products/services offered/provided;
- Conduct customer satisfaction questionnaires;
- To offer you products or services that may interest you
As long as you do not inform us otherwise, we consider offering you products/services similar or identical to your purchase history/matching your browsing behavior to serve our legitimate interest.
Finally, and with your consent, we process your personal data for the following purposes:
- Send you newsletters and campaign offers (from us only);
- For other specific purposes, for which we have asked your consent each time;
We process your personal data to fulfill legal obligations and/or to use your personal data for options provided by law. We reserve the right to anonymize the personal data collected and to use this data. We will only use data outside the scope of this policy if it has been anonymized. We retain your billing information and other information collected about you for as long as necessary for accounting purposes or to comply with other legal obligations, but not longer than 3 years.
We may process your personal data for other purposes not mentioned here, but which are compatible with the original purpose for which the data was collected. To do this, we will ensure that:
- The link between the purposes, the context and the nature of the personal data is suitable for further processing;
- Further processing does not harm your interests;
- There is appropriate backup for processing.
We will inform you of any further processing and the purposes.
Who else can access your personal data
We do not share your personal data with outsiders. In some cases, personal data about you is provided to our trusted partners so that we can provide you with a service or improve your customer experience. We share your data with:
Our processing partners:
- La Poste, for handling our parcels
Our business partners:
- N / A
Connected third parties:
- Mailchimp, for sending our commercial emails
- Facebook, to improve your user experience
- Payplug, for managing our online payments
- PayPal, for managing our online payments
We only work with processing partners who are able to ensure an adequate level of protection for your personal data. We only disclose your personal data to third parties or officials when we are legally required to do so. We may disclose your personal data to third parties if you have consented to it or if there are other legal grounds.
How we secure your data
We do our best to protect your personal data. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymization and pseudonymization where appropriate. We monitor our systems for potential vulnerabilities and attacks. We control access to our back office and secure its access.
Although we do our best, we cannot guarantee the security of information. However, we are committed to notifying the appropriate authorities of any data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and assist authorities in the event of a breach.
If you have an account with us, please be aware that you must keep your username and password secret.
Children
We do not intend to collect or knowingly collect information from children. We do not target children with our services.
Cookies and other technologies we use
We use cookies and/or similar technologies to analyze customer behavior, administer the website, track users' movements, and to collect information about users. This is done in order to personalize and enhance your experience with us.
A cookie is a small text file stored on your computer. Cookies store information used to help make websites work. We can only access cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may prevent you from using certain features.
We use cookies for the following purposes:
- Necessary cookies: These cookies are necessary for you to use some important features on our website, such as logging in. These cookies do not collect any personal information.
- Functionality cookies: These cookies provide functionality that makes using our service more convenient and makes it possible to provide more personalized features. For example, they might remember your name and email address in comment forms so you don't have to re-enter this information next time when commenting.
- Analytical cookies: These cookies are used to track the usage and performance of our website and services
- Advertising cookies: These cookies are used to deliver advertisements relevant to you and your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed on the website by advertising networks with the website operator's permission. These cookies remember that you have visited a website and this information is shared with other organizations such as advertisers. Often, targeting or advertising cookies will be linked to site functionality and are provided by another organization.
You can delete cookies stored on your computer through your browser settings. You can also control certain third-party cookies by using a privacy enhancement platform, such as optout.aboutads.info or youronlinechoices.com . For more information about cookies, visit allaboutcookies.org .
We use Google Analytics to measure traffic on our website. Google has its own privacy policy which you can review here. If you would like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.
Contact Information
If you have any questions, you can contact Anneli Martikainen directly via our contact form .
Supervisory Authority
The supervisory authority on which Muse de Provence depends is the CNIL , which can be contacted at +33 1 53 73 22 22.
Changes to this Privacy Policy
We reserve the right to make changes to this privacy policy.
Last modified on 05/28/18.