Muse de Provence is committed to protecting your privacy. Contact us if you have any questions or concerns about the use of your personal data and we will be happy to assist you.
By using this site and/or our services, you agree to the processing of your personal data as described in this privacy policy.
Definitions
Personal data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations performed on personal data or on sets of personal data.
Data subject – a natural person whose personal data is being processed.
Child – a natural person under 16 years of age.
We / us (capitalized or not) – Muse of Provence
Data protection principles
We are committed to respecting the following data protection principles:
- The processing is lawful, fair, and transparent. Our processing activities have legitimate grounds. We always consider your rights before processing personal data. We will provide you with information regarding data processing upon request.
- The processing is limited to the purpose. Our processing activities correspond to the purpose for which the personal data was collected.
- The processing is carried out with a minimum of data. We collect and process only the minimum amount of personal data required, regardless of the purpose.
- The processing is limited to a specific time period. We will not retain your personal data longer than necessary.
- We will do our best to ensure the accuracy of the data.
- We will do our best to ensure the integrity and confidentiality of the data.
Data Subject Rights
The data subject has the following rights:
- Right to information – which means you have the right to know if your personal data is being processed; what data is being collected, where it comes from, and why and by whom it is being processed.
- Right of access – this means you have the right to access the data collected about you. This includes your right to request and obtain a copy of your personal data.
- Right to rectification – this means you have the right to request the correction or deletion of your personal data that is inaccurate or incomplete.
- Right to erasure – which means that in certain circumstances, you can request that your personal data be erased from our records.
- Right to restrict processing – meaning that certain conditions apply, you have the right to restrict the processing of your personal data.
- Right to object to processing – which means in some cases that you have the right to object to the processing of your personal data, for example in the case of direct marketing.
- Right to object to automated processing – this means you have the right to object to automated processing, including profiling, and not to be subject to a decision based solely on automated processing. You can also exercise this right whenever profiling produces legal effects concerning you or significantly affects you.
- Right to data portability – you have the right to obtain your personal data in a machine-readable format or, where feasible, by direct transfer from one processor to another.
- Right to lodge a complaint – if we refuse your access request, we will provide you with a reason. If you are not satisfied with how your request was handled, please contact us.
- Right to assistance from the supervisory authority – this means that you have the right to assistance from a supervisory authority and the right to other legal remedies such as claiming damages.
- Right to withdraw your consent – you have the right to withdraw any consent given for the processing of your personal data.
You can exercise these rights by visiting the "Privacy" page of our website.
Data we collect
Information you provided to us
This may include your email address, name, billing address, home address, etc., primarily information necessary to deliver a product to you or to improve your customer experience with us. We store the information you provide so that you can comment or perform other activities on the website. This information includes, for example, your name and email address.
Information automatically collected about you
This includes information automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your purchase history (if applicable), etc. This information is used to improve your customer experience. When you use our services or view content on our website, your activities may be logged.
Information from our partners
We do not collect information from our partners, and we do not transmit any information other than that necessary for the proper delivery of your order.
Public information
We may collect information about you that is publicly available.
How we use your personal data
We use your personal data to:
- To provide you with our service. This includes, for example, registering your account, providing you with other products and services you have requested; providing you with promotional items, at your request, and communicating with you about these products and services; communicating and interacting with you; and informing you of changes to the services.
- To allow our suppliers to prepare your order correctly, please provide them with your name and a list of the products you have ordered
- Improve your customer experience;
- To fulfill a legal or contractual obligation.
We use your personal data for legitimate reasons and/or with your consent.
Due to the conclusion of a contract or the performance of contractual obligations, we process your personal data for the following purposes:
- To identify yourself
- To provide you with a service or to send/offer you a product;
- To communicate, either for sales or invoicing;
- Improve your customer experience
Based on legitimate interest, we process your personal data for the following purposes:
- To send you personalized offers (from us only);
- Administer and analyze our customer base (purchasing behavior and history) in order to improve the quality, variety and availability of products/services offered/provided;
- Conduct customer satisfaction surveys;
- To offer you products or services that may interest you
Unless you inform us otherwise, we plan to offer you products/services similar or identical to your purchase history/corresponding to your browsing behavior to serve our legitimate interest.
Finally, and with your consent, we process your personal data for the following purposes:
- Sending you newsletters and campaign offers (from us only);
- For other specific purposes, for which we have asked for your consent each time;
We process your personal data to fulfill legal obligations and/or to use your personal data for options permitted by law. We reserve the right to anonymize the personal data we collect and to use this anonymized data. We will only use data outside the scope of this policy if it has been anonymized. We retain your billing information and other information collected about you for as long as necessary for accounting purposes or to comply with other legal obligations, but no longer than three years.
We may process your personal data for other purposes not mentioned here, but which are compatible with the original purpose for which the data was collected. To do so, we will ensure that:
- The link between the purposes, the context and the nature of the personal data is adapted for further processing;
- Further processing does not harm your interests;
- There must be an appropriate safeguard for the processing.
We will inform you of any further processing and its purposes.
Who else can access your personal data?
We do not share your personal data with third parties. In some cases, personal data about you is provided to our trusted partners so that they can provide you with a service or improve your customer experience. We share your data with:
Our processing partners:
- La Poste, for the handling of our parcels
Our business partners:
- N / A
Third parties connected:
- Mailchimp, for sending our marketing emails
- Facebook, to improve your user experience
- Payplug, for managing our online payments
- PayPal, for managing our online payments
We only work with processing partners who can ensure an adequate level of protection for your personal data. We only disclose your personal data to third parties or public authorities when we are legally required to do so. We may disclose your personal data to third parties if you have given your consent or if there are other legal grounds for doing so.
How we secure your data
We do our best to protect your personal data. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymization and pseudonymization where appropriate. We monitor our systems for potential vulnerabilities and attacks. We control access to our back office and secure it.
Even though we do our best, we cannot guarantee the security of information. However, we are committed to notifying the relevant authorities of any data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and assist the authorities in the event of a breach.
If you have an account with us, please be aware that you must keep your username and password secret.
Children
We do not intend to collect, nor do we knowingly collect, information from children. We do not target children with our services.
Cookies and other technologies we use
We use cookies and/or similar technologies to analyze customer behavior, administer the website, track user movements, and collect information about users. This is done to personalize and improve your experience with us.
A cookie is a small text file stored on your computer. Cookies store information used to help websites function. We can only access cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may prevent you from using certain features.
We use cookies for the following purposes:
- Necessary cookies: These cookies are essential for you to use certain important features on our website, such as logging in. These cookies do not collect any personal information.
- Functionality cookies: These cookies provide features that make using our service more convenient and allow us to offer more personalized features. For example, they can remember your name and email address in comment forms, so you don't need to re-enter this information the next time you comment.
- Analytical cookies: These cookies are used to track the use and performance of our website and services
- Advertising cookies: These cookies are used to deliver ads that are relevant to you and your interests. They are also used to limit the number of times you see an ad. They are usually placed on the website by advertising networks with the website operator's permission. These cookies remember that you have visited a website, and this information is shared with other organizations, such as advertisers. Often, targeting or advertising cookies are linked to website functionality and are provided by another organization.
You can delete cookies stored on your computer through your browser settings. You can also control certain third-party cookies using a privacy enhancement platform, such as optout.aboutads.info or youronlinechoices.com . For more information about cookies, visit allaboutcookies.org .
We use Google Analytics to measure traffic on our website. Google has its own privacy policy, which you can view here. If you wish to disable tracking by Google Analytics, please visit the Google Analytics opt-out page.
Contact information
If you have any questions, you can contact Anneli Martikainen directly via our contact form .
Supervisory Authority
The supervisory authority to which Muse de Provence is subject is the CNIL , which can be reached at +33 1 53 73 22 22.
Changes to this privacy policy
We reserve the right to make changes to this privacy policy.
Last modified on 28/05/18.